Guest CRM

Know your guests like old friends.

MAANI's Unified Guest Profiles bring together visit history, personal preferences, and loyalty data into a single, warm, and human-centric view. Grow your roots with every interaction.

Concierge using guest CRM on tablet

Top Tier Guest

Elena Rodriguez

Deeply rooted intelligence.

More than just a database, it's a living history of every guest who walks through your door.

Unified Guest Profiles

Every reservation, every dietary restriction, and every “usual” order—synced across all your locations in real-time.

Visit History

Track lifetime spend, visit frequency, and historical seating preferences to tailor every welcome.

Last VisitOct 12, 2023
Total Visits24

Personal Preferences

Automatic tagging of dietary needs, allergies, and special celebrations like anniversaries.

GLUTEN-FREEANNIVERSARY: JUNE 4PREFERS PATIO

Loyalty Integration

Seamlessly award points and trigger rewards directly from the guest profile view.

Explore loyalty →

The Profile Canvas

Predictive Notes

AI-driven insights that suggest the best wine pairing or table based on past behavior.

Cross-Brand Visibility

Share guest data securely across your restaurant group to ensure consistent recognition.

Priority Alerts

Notify managers immediately when a VIP or a guest with a previous poor experience arrives.

Arthur Vance

Arthur Vance

Loves: Pinot Noir, Corner Tables

VIP GOLD
12Visits
$1.8kLTV
4.9Rating
Next Birthday: April 14
Prefers quiet table (No Music)

Ready to nurture your guests?

Join 2,500+ operators who have transformed their hospitality with MAANI's human-centric data.